Patient Retention OS: Never Lose a Review Again
Eye clinics lose thousands of dollars annually when patients skip crucial glaucoma checks, cataract follow-ups, and refits. Prodoq turns EMR records into active patient relationships.
Without Prodoq
- •Patients leave consultations with instructions to return in 6 months, only to forget the date completely.
- •Receptionists spend hours skimming folders or excel sheets trying to guess who is due for checkups.
- •Clinics rely on passive patient initiative, resulting in clinical drop-offs and decreased chair utilization.
With Prodoq
- ✓Each patient gets locked into a specific clinical tracking timeline linked directly to their visual condition.
- ✓Automated, non-invasive SMS and WhatsApp reminders deliver personalized recall alerts.
- ✓Active dashboards populate a real-time 'due list' of patients who missed visits, enabling proactive booking.
Condition-Driven Recall Workflows
How Prodoq automates follow-up parameters for specific eye care needs:
Frequent IOP and Visual Field monitoring is essential to prevent irreversible optic nerve damage. Prodoq ensures these chairs are filled on time.
Diabetic retinopathy requires continuous screening. Prodoq automatically prompts patients for dilated fundus examinations.
Post-cataract or surgery cases need strict drop schedules and review adherence. Prodoq helps manage tight schedule windows.
Optical retail sales are driven by review cycles. Ensure lens users return for fitting adjustments and retail replenishment.
How the Retention Flow Works
Three simple steps to automate your clinic recall cycles:
Diagnosis & Recall Setup
During consultation, the optometrist logs the patient's record (e.g. visual acuity, IOP) and selects a recall frequency based on the disease tier (e.g. 3 months for high-risk glaucoma).
Automated Triggers
The engine runs in the background. Two weeks before the recall date, Prodoq automatically schedules and sends personalized reminders via SMS or WhatsApp, prompting the patient to book.
Closed-Loop Confirmation
Once the patient schedules or attends, their recall file updates to 'completed'. If they miss the appointment, they are immediately queued on the receptionist's call lists.